Zays (“we” and “us”) is the operator of (https://zaysbd.com) (“Website”). By
placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this
arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back ordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Zays will happily accept returns due to change of mind as long as a request to
return is received by us within 3 days of receipt of item and is returned to us
in original packaging, unused, and in resalable condition.
Return shipping will be paid at the customer’s expense and will be required to
arrange their own shipping.
(Zays) will refund the value of the goods returned but will NOT refund the value
of any shipping paid.
3.2 Warranty Returns
Zays will happily honor any valid warranty claims, provided a claim is submitted
within 7 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will
reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Zays to process
your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
3.3
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at our Facebook Page www.facebook.com/zaysbd . If your return is accepted, we’ll send you a request for a return, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If the customer wants to change the product by Size is eligible only if he send us back the product within 7 days of receiving the Date. Otherwise request will not be acceptable. We are not committed to changing Any physically damaged or abused product or any product which is not purchased from us or authorized by us.
If any transportation or logistic support for any movement is needed by the decision of the customer then the customer will pay the shipping charge.
We will solve any issue that occurred from our end with our responsibility. (Must Unboxing Video)
You can always contact us for any return questions at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately with an unboxing video if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at the checkout.
4.3 Dispatch Time
Orders are usually dispatched within 3 business days of payment of order
Our warehouse operates on Sunday to Thursday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at
any time before the order has been dispatched or picked.
4.5 P.O. Box Shipping
Zays will ship to P.O. box addresses using postal services only. We are unable
to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
We encourage our customers to record videos of unboxing or receiving so that the proof of complaint can be claimed easily.
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with the next steps.
6.1 On Cash On Delivery method the advanced booking money of 100 will be deducted from the total due amount and it is non-refund/non-returnable
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Zays encourage
you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Zays at the customers expense, and the
customer will receive a refund for the value of goods paid, minus the cost of
the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched or picked. If an
order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at email: [email protected]
, Phone- +8801711266656 or Facebook page : www.facebook.com/zaysbd